26 March 2020

Coronavirus Response

The health and safety of our Customers and Staff is our absolute priority and we are taking every possible measure to ensure our premises are clean and disinfected to the highest possible standards.

We are open for business. Our premises are cleaned and sanitized daily. Over the past two weeks, we’ve added increased cleaning frequency to our showrooms, service departments, parts departments, and displayed vehicles.

We have posters to remind all staff of the importance of maintaining good hygiene practices. Staff have been provided with the appropriate training and education to ensure cleaning and disinfection processes are applied to all vehicles and contact points in their dealership. We will continue to stay informed and proactive in protecting and informing our Customers and Staff.

We will adapt to any situation and have already introduced sales department services such as:

  • off-site test drives
  • video vehicle demonstrations
  • off-site deliveries

Our Service Departments have introduced driveway pick-up and drop-off, and are limiting face-to-face contact with Staff. We also offer off-site vehicle pick-up and drop-off and our Service Department Staff are happy to discuss any other requirements you may have.

Our entire team is ready to serve you – in dealerships, at your premises, or on-line - so let’s all keep the wheels turning.

Thank-you for your continued support and trust in Illawarra Toyota to keep you, your family, and the Australian community motoring safely.

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Our Service Centre is open as per normal with a COVID Safe Plan in operation. Parts is also available for Click and Collect if required. you can reach us during our normal operating hours on 02 4256 7111 or Service@itoyota.com.au

Our Sales Centre is available for Click and Collect, with the online Click and Collect facility in place.

Sales Departments can be contacted as per below between 9am-5:30pm Mon-Sat & 9:30am-5pm Sun. (Please note, email is also preferred where possible)

We're Covid Safe blue circular icon on white Background


02 4256 7111 / Newwebap@itoyota.com.au


02 4256 7111 / Usedwebap@itoyota.com.au


02 4256 7111 / Receptionap@itoyota.com.au

Thank you and Stay Safe!